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Privacy Policy
Updated over 3 months ago

Welcome to Dime!

Dime Omnipayment Engine ("Dime," "we," "us," or "our") respects the privacy of our users ("you" or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Dime platform and services (the "Services").

1. Information We Collect

We collect a variety of information to provide, improve, and personalize the Services, and to ensure a safe and secure environment. This information can be categorized as follows:

a) Information You Provide Directly:

i. Account Information: When you create a Dime account, we collect information such as your name, email address, phone number, business name and address, and tax identification number

ii. Transaction Information: When you process transactions through the Dime platform, we collect details about the transaction, including the amount, currency, payment method, and goods or services purchased.

iii. Communications: We collect the content of your communications with us, such as contact numbers, emails, support tickets, or chat conversations.

iv. Know Your Customer (KYC) and Know Your Business (KYB) Information: To comply with anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations, we collect additional information to verify the identities of beneficial owners and authorized representatives of your business. This information may include:

vi. Beneficial Owner Information: Name, date of birth, nationality, residential address, and ownership percentage for each individual who owns or controls more than 10% of your business. We may also collect government-issued identification documents to verify this information.

vii. Business Representative Information: Name, date of birth, nationality, residential address, and a copy of a government-issued identification document for authorized representatives of your business who will be using the Dime platform (e.g., company directors, officers, or employees with financial control).

b) Information We Collect Automatically:

i. Device Information: We collect information about the device you use to access the Services, such as your IP address, device type, operating system, browser type, and unique device identifiers.

ii. Usage Information: We collect information about how you use the Services, such as the pages you visit, the features you use, and the time you spend using the Services.

iii. Cookies and Similar Technologies: We use cookies and other similar technologies to track activity on the Services and hold certain information. Cookies are small data files that a website stores on your device, and they can be used to remember your preferences, track your activity on the website, and understand how you interact with the Services.

2. How We Use Your Information

We use your information for the following purposes:

a) To provide and improve the Services: We use your information to operate, maintain, and improve the Services, process your transactions, and provide you with customer support.

b) To comply with KYC/KYB requirements: We use your KYC and KYB information to verify your business identity and the identities of your beneficial owners and authorized representatives. This helps us prevent fraud, money laundering, and terrorist financing.

c) To personalize your experience: We use your information to personalize your experience with the Services and to recommend features or services that may be of interest to you.

d) To comply with the law: We use your information to comply with applicable laws and regulations, including anti-money laundering and know-your-customer (KYC) requirements.

e) To communicate with you: We use your information to communicate with you about the Services, including sending you important updates, promotional communications, and customer support messages.

f) To prevent fraud and abuse: We use your information to prevent fraud and abuse on the Services.

2.1 Data Retention

Dime is committed to collecting and retaining only the personal data necessary to fulfill its obligations as a payment processing platform. We will never collect or retain data beyond what is required for the following purposes:

a) Providing and Improving Services: Processing transactions, facilitating account management, and offering customer support.

b) Complying with KYC/KYB Regulations: Verifying the identities of beneficial owners and authorized business representatives to prevent money laundering and terrorist financing.

c) Fulfilling Legal Requirements: Complying with Jamaican laws and regulations, such as tax laws or requirements for reporting suspicious activity.

Dime will determine appropriate data retention periods based on the following factors:

a) Purpose of Data Collection: The data will be retained only for as long as necessary to fulfill the specific purpose for which it was collected.

b) Legal Requirements: Certain types of data may have specific retention periods mandated by Jamaican laws. Dime will comply with all such requirements.

c) Data Subject Requests: Individuals have the right to request deletion of their personal data under certain circumstances. Dime will have procedures in place to handle such requests within a reasonable timeframe.

Dime will periodically review its data retention policy to ensure it remains current and aligned with legal requirements and best practices. Data that is no longer required will be securely disposed of using industry-standard methods. Dime will be transparent about its data retention practices. This Privacy Policy outlines the general principles for data retention. We may also provide additional information about specific data types and their retention periods within the Dime platform.

3. How We Share Your Information

We may share your information with the following third parties:

a) Service Providers: We may share your information with third-party service providers who help us operate and improve the Services, such as payment processors, data analytics providers, and fraud prevention services. These service providers are contractually obligated to keep your information confidential and secure.

b) Financial Institutions: We may share your information with financial institutions to process your transactions and settle your funds.

c) Law Enforcement and Regulatory Authorities: We may share your information with law enforcement and regulatory authorities if required by law or if we believe it is necessary to protect our rights, property, or the safety of others.

We will not sell or transfer your personal information to any third party for marketing purposes without your explicit consent.

4. Your Data Rights

You have certain rights with respect to your personal information. These rights may vary depending on the laws of your jurisdiction. Depending on your location, you may have the right to:

a) Access your personal information, including your KYC/KYB information.

b) Correct inaccurate personal information.

c) Request deletion of your personal information, subject to certain limitations (e.g., we may need to retain your KYC/KYB information for legal and regulatory purposes).

d) Object to the processing of your personal information.

e) Restrict the processing of your personal information.

f) Withdraw your consent (where applicable).

To exercise these rights, please contact us at privacy@dimepay.net

5. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes implementing industry-standard security measures and maintaining appropriate security controls. However, no internet or electronic storage system is 100% secure. We cannot guarantee the security of your information.

6. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own country. By using the Services, you consent to the transfer of your information to these countries.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website or informing you via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are using your information.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Dime Omnipayment Engine Ltd.

29 ½ Wellington Drive,

Kingston 6, Jamaica

+1 (876) 357-7412

+1 (302) 202-4894

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